Draft guidelines for managers of functional programmes, attachment 5 5. In 2001, moving the poverty reduction agenda forward in asia and the pacific. Create a comprehensive knowledge capture and transfer. Ikm background paper, monitoring and evaluating knowledge management strategies. Standardizing and simplifying documents and processes. Analysis of knowledge management within five key areas.
Appendix f discusses techniques for facilitation of a professional forum. In todays information driven economy, the community demands a higher level of accountability from the public sector, while agencies are expected to adapt and innovate to improve the quality of service delivery. Journal of knowledge management, economics and information technology 1 vol. As other organizational and project priorities continue to hijack the km opportunity, knowledge. Fragmented interventions from various initiatives in.
The draft process for the development of a knowledge management strategy, attachment 2 which will also be discussed by the knowledge management strategy advisory group, attachment 3 3. How to integrate knowledge management into your work planning process 63 7c. We are left, then, with no clearcut, widelyaccepted definition of strategy. The balanced scorecard method 275 the house of quality method 277 key points 279 discussion points 279 notes 280 references 280 10 the km team. Using a case study approach to compare and contrast the cultures and knowledge management approaches of two organizations, the study suggests ways in which organizational culture influences knowledge management initiatives as well as the evolution of knowledge management in organizations. This paper draws on primary and secondary data to propose a taxonomy of strategies, or schools. Establish the role of an enterprisewide knowledge manager and ensure all support teams are aware of the role, responsibilities and authority in facilitating the effective use of knowledge required to support ua oit establish a knowledge management strategy and documentation structure to ensure. Beating 6 challenges of knowledge management with a. Knowledge about customers, their preferences and their behaviour is the overwhelming focus for improving the quality of information in large organisations over the next three years. Similarly, they give people an opportunity to share their views and. Knowledge management is recognized as a driving force of customer satisfaction, enterprisewide innovations and even the way of reducing operational costs. The findings show the level of management tools utilization and possibilities influencing performance. A longitudinal case study 66 afsoun hatami, london school of economics, uk robert d.
Eca has attempted km strategies in the past, but these were primarily focused on knowledge sharing platforms, and produced mixed results. At vtt electronics, knowledge management research has been part of software engineering research. This is a knowledge management book covering the theories, frameworks, models, tools, and supporting disciplines that are relevant to both the student and the practitioner. Possible knowledge management strategies would therefore include automation that embeds knowledge in systems, or perhaps routinization, in which knowledge is built into. Pdf the purpose of this paper is to discuss the main aspects of knowledge management strategy building in the organizations. For example, the challenges in the transaction model are centered on the need to codify knowledge and ensure consistent performance. The idea knowledge management strategy team wishes to thank the following organisations and colleagues for their help, support and interest in km, which has allowed the team to develop their knowledge and experience in using km tools and techniques and produce this handbook. Pdf a strategy for knowledge management researchgate. Building the business case for knowledge management success by peter mcgarahan the knowledge management opportunity making the decision to implement a knowledge management km program should not be a difficult one. Knowledge management is a new complex topic that requires new ways of thinking. Keywords management strategy, germany, knowledge management. Although there are many similarities in the definitions above, there are also some important differences.
As a knowledge organization, ecas strategy should focus on how knowledge. The research task, as given to me, was to determine the type of processes taking place within knowledge management to increase the understanding of km. Plan of action for 20092011 introduction knowledge management at adb is evolving purposefully in the right direction, although more needs to be done. Appendix g discusses focus areas for knowledge management assessments. Knowledge management strategy international fund for. Knowledge management strategy example business drivers identi. There are many taxonomies that specify various kinds of knowledge. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that. Knowledge management strategy 251 knowledge audit 253 gap analysis 256 the km strategy road map 257. Know how managing knowledge for competitive advantage knowledge will enable companies to compete for customers. Some major gaps highlighted from the various documents in relation to knowledge management include. Monitoring and evaluating knowledge management strategies. Effective knowledge management at the walmart stores is largely contributed by its ushering in of big financial gains on annual production.
Tools for knowledge and learning 3 organisational learning2 and a casestudy based investigation into the effectiveness of knowledge and learning. This knowledge management strategy will seek to come up with a strategy that will fill the gaps as well as contribute towards wiser objectives and outcomes. Knowledge management strategy at sds communityoriented km processoriented km assetoriented km database db server business logic app server user interface web server technical architecture construction software architecture design business architecture analysis sw life cycle information system layer packaged. Best practices study have welldeveloped knowledge capture and transfer strategies that balance people, processes, and technology. Apqc is the leading source for innovative thinking and the latest research in knowledge management km. A draft scope for the knowledge management strate gic plan, attachment 4 4. Know how managing knowledge for competitive advantage. Whether youre developing a km strategy or want best practices from organizations with longstanding km programs, apqc gives you access to an array of trusted resources and tools. Special thanks is extended to those who participated in the case studies by sharing the details of their strategies. Building the business case for knowledge management. The goal of this book is to provide a comprehensive overview of knowledge management by examining its objectives, scope, strategy. Jofre foreword the present report is the result of an ongoing study. The autism of knowledge management by patrick lambe there is a profound and dangerous autism in the way we describe knowledge management and elearning.
Chief knowledge management officer at nasa goddard space flight center office of the chief knowledge officer code 100 the challenge to learn a learning organization knows how to process knowledge, appreciates the value of shared collective knowledge and grows stronger and more knowledgeable with each activity it performs. A plan for managing knowledge and building a learning. The need for effective knowledge management is compelling. A knowledge strategy june 2003 debbie blackburn snowy khoza graham tate editor. Local egovernment national knowledge management project. This strategy is a joint effort of who offices worldwide working in the area of. In april 2017, kmwg met for the first time and commissioned a stakeholder mapping exercise to understand how networks, alliances, and other initiatives are engaged in knowledge management related to universal health coverage uhc and health systems strengthening hss.
Knowledge management strategy must be dependent on corporate strategy. Rapid has carried out similar activities for a range of other organisations. One of the early knowledge management strategies that knoco was involved with was the km strategy for mars inc, developed in 2004. Organizational knowledge management movement strategies. It is produced as part of the implementation of the organizations medium term strategic and institutional plan 200820 under the focus area of excellence in management and results based management. Finally, it is our hope in adopting this approach, that the. In april 2017, kmwg met for the first time and commissioned a stakeholder mapping exercise to understand. Habitat knowledge strategy this strategy is the knowledge management km statement of work for the unhabitat community.
More specifically, the case studies suggest that where organisational knowledge and learning are. At its root is an obsessive fascination with the idea of knowledge as content, as object, and as manipulable artefact. When and how to develop a knowledge management strategy 60 7b. Knowledge management can also serve usable viewpoints for organizations in the middle of. Their input, advice, and lessons learned, both successes and failures, have been incorporated into this document so that we may all apply better strategic management processes in our organizations. Iii, issue 3 june 20 organizational knowledge management movement strategies author. Exploring the impacts of knowledge reuse and organizational memory on the effectiveness of strategic decisions. A guide to managing knowledge public sector commission. This strategy covered items such as the business drivers, the vision, the current status, and the critical knowledge areas for mars. Dennis and others published three knowledge management strategies. The benchmarking method 272 x knowledge management in theory and practice.
The theory and practice of strategy in business organizations s. Appendix d discusses techniques for content management. The strategies focus on business goals, rely on strong partnerships with internal business partners, and reflect the appetite of the organizations for knowledge management. Yet it can easily fall apart into fragmented, inconsistent efforts where even specialized knowledge management software couldnt save the day any. Pdf purpose the purpose of this paper is to study the influence of. Knowledge management 3 why knowledge management application of knowledge management km lie in the below four key areas globalization of business. The study indicates that there is a positive significant relationship between management tools and techniques utilization and organizational performance. Appendix h provides a format for a knowledge strategy. According to bhatt 1, business and academic communities. Enhancing knowledge management under strategy 2020.
467 1486 1310 83 45 1289 1410 99 927 1220 159 1643 1336 286 919 145 660 1 578 1081 356 1383 58 791 1266 1193 1008 1368 886